FAQ  

Q
I can not find the location well.

If you are having finding the location, please contact the customer service center for instructions on how to find it easily. 

Q
The staff at the store is unfriendly.

First of all, we are truly sorry for the inconvenience. In accordance to our service regulations, we will warn the store and take measures such as restricting the sales if they violate it again.

Q
Is my luggage safe? Are they insured?

Your valuable items, such as electronic products and travel documents should be kept at your own risk. Seinuspack can cover up to $300 for lost, stolen and damaged items in compensation. In case of an accident, we can not charge you more than $300 per bag, so we do not recommend storing expensive luggage of more than $300 of value. We prohibit the storage of certain items, including cash and securities.

Q
Is it safe?

Yes, definitely. All affiliate stores have a safe area for luggage storage as well as unique numbered security labels. Also, each bag is covered up to $300 for compensation. 

Q
There is a trace that someone has opened my luggage.

If the luggage is sealed with a security seal, it is not possible to be opened in principle. However, if there are traces that someone has opened it, we will find out what items have been damaged, and we will proceed with the compensation process accordingly.

Q
How do I get compensated with the lost items?

If the lost items are exact, we will restore it; however, if not, we will compensate you within 300$ in cash (Please keep items other than those that are expensive or are at high risk of getting lost or damaged). 

Q
Is it possible to find lost items?

The customer service center as well as the store with its security system will provide you with the fastest possible service, and in case we can not find them, we compensate you with the loss with our compensation policy. 

Q
Is there a theft insurance policy?

Under the insurance policy of Republic of Korea, it is not possible to apply for a theft insruance. However, we provide a separate compensation in place. 

Q
Is it possible to get refunded for cancellation?

If canceled before the scheduled time, a full refund is possible (cancellation charge is to be paid by the customer). However, cancellation is not possible from 1 hour before the commencement of service, and no refund will be available. 

Q
Are there any separate security devices?

Each store has a storage area display, operating CCTV, etc. (except for some stores). Also, when you leave your items, no one is able to open it until you come to pick it up because there a security seal is attached.

Q
What happens if my items get lost?

We will accurately determine the cause of the loss and compensate you for the loss within 300$. 

Q
Is there a size limit on what I can store?

We do not charge a charge depending on the size. We charge by the number of bags. We will do our best to contact you if we have specific requirements.

Q
What do I need to bring with me on the day?

Proof of booking is required. When you leave your luggage at the affiliate store, you will need to show the host a reservation email and a photo ID. After confirmation, a security seal is attached to the bag, and a matching ticket is provided. When collecting your luggage, you will need to bring this ticket and a photo ID.

Q
Can I store my bag for longer than a few days?

Long-term storage is possible. Should you need such service, please contact [email protected], and we will contact you at a discounted price.

Q
What if I am late for my schedule?

Do not worry. We are aware of the fact that schedules may change. The drop-off / pick-up time is only an estimate. Please check again the operating hours of the Seinuspack affiliate stores. The reservation time can be changed within the period of payment (24 hours) that are already paid, and there should be no problem!

Q
What sort of thing can I store with Seinuspack?

Our main target of service is travel luggage (carriers); however, we can also store bicycles, sports equipment and strollers. If you have any special requests, please let us know and we will do our best to accommodate you as much as possible.

Q
Where can I find a Seinuspack Affiliate Store?

Seinuspack has affiliate stores in hundreds of locations throughout Seoul including Myeongdong, Gangnam, and Hongdae. Simply enter a location in the search box, and the website will automatically search for an available location. In the future, we plan to expand our services to Gyeonggi, Incheon, and Gangwon.

Q
How does it work?

We provide storage service with our network of hundreds of stores for storage space. Customers should make reservations through our website to keep your luggage in one of our affiliate stores. When you have completed your booking, you will receive a confirmation e-mail. When you leave your luggage at an affiliate store, you need to confirm the booking information when you have received it from your mobile phone. Also, please do not forget to bring a photo ID.

Q
Where should I call if I have questions during my service usage?

Customer Center +82 32 743 5404 (Messenger available outside business hours)

Q
Is the service available outside of Seoul?

We will extend our service area to Jeju Island, Incheon Metropolitan City, Gangwon Province, and Gyeonggi Province in the future.

Q
Do I also need my passport number?

No, passport number is not required.

Q
What happens if I arrive later than the scheduled time?

There is no big problem as long as you arrive within the opening hours.

Q
Are there any items that can be kept other than my travel luggage?

Any other items than travel luggage (usually carriers, etc.) can be stored, as long as they do not fall under any of the restricted items.

Q
Is there a discount system when I use a specific store?

There are no discount systems through SEINUSPACK yet (to be provided in the near future). However, there may be individual discounts or benefits that each affiliate store may provide, but this varies from store to store.

Q
Can you bring my luggage at a desired location?

Unfortunately, we can not provide that service as of now. We are working towards it, though.

Q
Can someone else pick up my luggage at my permission?

Our security policy allows for access to pick up luggage only by those who have left the luggage. However, if you need someone else to pick up your luggage for inevitable reasons, please contact our customer service center, and we will help you.

Q
What should I do if the door is closed during opening hours?

Please contact customer service center first. If the door is closed even during opening hours, we will secure your luggage as soon as possible and send them to your desired location.

Q
What should I do if I go to the store late and the door is closed?

Please contact customer service center first. The opening hours are different for each store, so please visit during opening hours as much as possible, and you may find your luggage at the opening time of the next day.

Q
What should I do when it passes my usage time?

In case your time exceeds and you wish to use the service for a longer time, please contact customer service center in advance to confirm when you can pick up your luggage, and if it does not exceed one day, there is no additional charge.

Q
Are them any items that are not permissible?

Explosives, chemicals, expensive items, securities, etc., which may cause harm to others or theft or damage.

Q
Which areas are available for service use?

As of now, the available areas include major sightseeing places such as Myeongdong and Hongdae in Seoul, but we are gradually expanding the areas.

Q
Is it possible to make a booking and use it right away?

Yes, it is possible to make an online reservation and use it right away.

Q
My plans have changed - Can I amend my booking details?

Yes, just e-mail us at [email protected] with you’re your reservation ID and the changes you want to make, we’ll help you out from there.

Q
How much is the charge?

The price is $5~6 per day. Our affiliate stores are a few minutes walk from stations and are inexpensive! 

Q
And does the booking have to be made only online?

Reservations must be made online through our website for insurance and security purposes. The booking process takes about a minute, and the website is mobile-friendly. Payment is also made online only, and cash payments in stores are not allowed. If you do not book online, you may not be able to buy insurance. 

Q
Do I need to book in advance?

Yes, reservation must be made online and can be booked up to 1 hour in advance. Also, if you have a smartphone, you can book anywhere. 

Q
Are there any other payment methods?

(To be updated after the development of reservation system) 

Q
I do not have a PayPal account.

A PayPal account is easy to make, and you can simply make a payment by connecting it with your credit card or account. Also, we will make efforts to serve you with convenience by adding a simple payment method other than PayPal in the future. 

Q
Is there a discount system when I keep several luggage?

There are no discount systems yet. 

Q
Do you have different charges depending on the size?

It I possible to store anything except those that are the size that cannot be stored, and the charge does not depend on the size. 

Q
Are there different charges for each store?

The charge is the same for each store. 

Q
How much is the overcharge?

If it does not exceed one day, there is no overcharge charge. However, in case it exceeds 1 day (0:00 Korea time), you have to pay for the one-day charge.

Q
Is it possible to calculate the charge on an hourly charge basis?

It is not possible to calculate on an hourly basis. 

Q
Is it possible to pay for the charge in cash?

It is not possible to pay in cash. 

Q
How do I pay for the charge?

When you book online, you can pay for the charge via electronic payments such as PayPal.